A replacement or refund will only be provided if a product is faulty. 

We do not refund for change of mind purchases or incorrect orders.

Requests for returns must be made within 14 days of receiving the product, by emailing hello@macabalm.com. The item(s) must be returned in their original condition and packaging; no refund can be made for products that have been opened.

Where the product is faulty, macabalm will cover the cost of replacement shipping.