macabalm Shipping Policy

This Shipping Policy applies to macabalm (ABN 83 619 205 891) products purchased on the macabalm website or any of our apps.

Picking and packing: It takes us 1-2 days to pick and pack your order in our warehouse excluding public holidays and cyber sale days which may take longer.
Standard delivery: Once your order has left our warehouse, standard delivery can take about 10 days. Your delivery time will depend on where you live and our courier and Australia Post’s delivery times.

Tracking your order: You may track your delivery with the tracking details we will send you based on the contact information you have supplied us (a minimum of an email address will be required for tracking your order). If you have supplied us a telephone number (not a landline), we will send your tracking details to your telephone number. We are not responsible for any incorrect information in relation supplied to you for tracking. Tracking information is supplied by a third party.
COVID-19: there may be delays to your order due to unprecedented sale volumes during COVID and also courier and Australia Post delivery times.

*Free shipping: Shipping is free on all items over $100 for Australia only.
Flat fees: For all other orders within Australia shipping rates are between $4.99 AUD - $9.86 AUD depended on zone destination and state - Local, Metro, Remote.
International Shipping: We provide live quotes for international orders.

Duty and import tax: You are responsible for duties and import taxes.
Calculation of charges: We are not responsible for charging duty and import taxes. They are determined by the customs agency in the destination country. Your local customs office will have information about these charges.
Recipient refusal: If the recipient refuses an order because of customs charges, the order will not be eligible for a refund or exchange by us.

Yes, we deliver outside of Australia. Simply enter your address at the checkout.

Nominated address: We’ll deliver the macabalm products you have ordered to your nominated address.
Authority to leave: You agree that we may leave macabalm products at your nominated address or if you are not there, at the local nominated depot by the courier service delivering your macabalm products.
Loss or damage: macabalm, its contractors and agents are not responsible for any loss or damage that results from leaving macabalm products at your nominated address or the local nominated depot. You are responsible for these items from the moment they are delivered to your nominated address.
Release: You agree to release macabalm from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

Accepting your order: A contract for the sale and purchase of goods will only be formed with you if we accept an order for goods from you, and this is solely at our discretion.
Order requirements: We will accept your order when we:
- a. have received your full contact details including full name, email address, phone number, billing address, recipient’s full name and delivery address;
- b. debit your credit card to process your order; and
- c. contact you, by email, confirming your order.
Payment method: To secure your order we require full payment of the purchase price via MasterCard, American Express and Visa and Afterpay. Orders will not be processed until payment has been successfully processed and we have your full contact details.

Changes: We have the right to make changes to these Terms.
Change notice: Changes will be effective immediately once posted on this website.
Website use: Your continued use of this website and placing orders on our website after our notice of changes will represent your agreement with the amended Terms.