This Shipping and Returns Policy applies to purchases of products sold by Macabalm through our website (as those terms are defined in our Terms of Service).

Please note that all timeframes, costs, deadlines, and other similar information provided in this Shipping and Returns Policy are provided for your convenience as estimates only. They shall not be construed as any representation, warranty, or guarantee of Macabalm that your actual purchase experience will conform in any material way to the information provided here.

We and our vendors strive to provide you with accurate and timely information regarding your order. If you have any questions regarding your purchase, please contact us or the vendor responsible for fulfilling a portion of your order using the information we provide For example, once your products have been sent to a third-party carrier for shipment to you, we will provide you with the name of that carrier and tracking information for your purchase that you can use to contact the carrier or track your order. If you have supplied us a cell phone number at checkout or otherwise, we will send your tracking details to your phone number. We are not responsible for any incorrect information in relation supplied to you for tracking. Tracking information is supplied by a third party.

ORDER PROCESSING AND PRODUCT SHIPPING

We ship products only to delivery addresses located in a State in the United States of America or Australia. It is your responsibility to ensure that, before placing an order, you have a valid shipping address to which we can deliver your order.

All orders for products you purchase from us via our website are typically processed within 3-5 business days. Orders for delivery of products to the United States are processed by Macabalm, LLC and its third-party vendors and affiliates. Orders for delivery of products to Australia are processed by Maca Balm Pty Ltd.

SHIPPING COSTS AND TIMEFRAMES; TAXES AND FEES

We offer shipping rates as follows:

• If your delivery address is in Australia, shipping is free on all orders of over AUD $100.00 (excluding taxes, duties and fees). All other shipping rates for delivery addresses in Australia are calculated by the carrier based on your order and delivery address.
• If your delivery address is in the United States of America, Shipping is free on all orders of over USD $100.00 (excluding taxes, duties and fees) otherwise we offer USD $5.00 flat rate shipping on all orders.

Estimated product shipping timeframes are calculated at checkout, and can vary based on your location, order volume and product details, and seasonality.

Depending on your delivery address, you may also select different shipping speeds or priorities that are faster than the timeframes calculated at checkout, which may be subject to additional charges.

Unless otherwise stated at checkout, you are responsible for the payment of all applicable federal, state, and local taxes, fees, duties and other additional charges applicable to your purchase of products from us based on your delivery address or our shipping address. By placing your order, you authorize us to collect such sums due from you or on your behalf.

DELIVERY

We will deliver the products you purchase to the shipping address you designate at checkout. Unless otherwise specifically agreed by us, you authorize us to leave the products at your address without verifying delivery to you or your representatives at such address.

Title and risk of loss for purposes of United States and Australian law passes to you, the purchaser upon delivery by Macabalm of the products you purchased to a common carrier, such that you bear all risk of loss during shipping. Accordingly, Macabalm and our affiliates, vendors, contractors, and agents are not responsible for any loss or damage to products purchased by you that occurs during shipping. 

RETURNS AND EXCHANGES

We offer refunds and exchanges of products purchased from us via our website as follows:

• You may be eligible to receive a refund or exchange of a product you have purchased from us at any time within thirty (30) days from the date of your order of the product.
• Products returned must be in their original condition, including in their original packaging, and must be unused, unbroken, and not damaged in any way. This includes with respect to any tamper-evident seals or other sealed packaging on our products.
• If you have purchased a product as part of a set or collection of products, you must return the entire set or collection to be eligible for a refund or exchange.

This refund and exchange policy does not apply to any products marked as “final sale”, “clearance”, or otherwise clearly marked as not being eligible for return or exchange.

To initiate a refund or exchange request, please contact us at hello@macabalm.com within thirty (30) days of your date of order. Please include your order number, email address or shipping address, or other information by which we can identify your order, as well as a description of the reason for your request for refund or exchange.

We will review your request for a refund or exchange and may accept or deny it in our sole discretion. If we accept your request, you may elect to receive a refund of your purchase price paid, or may elect to exchange your purchase for product(s) of equal cost (with the difference, if any, refunded to you). If you elect to receive a refund of your purchase price paid, it will be credited to the payment method you used to purchase your order. You are responsible for all applicable shipping costs and any taxes, duties, or fees which are not refundable under applicable law in connection with your refund or exchange, including return shipping of your products to us.

The rights granted to you in this Shipping and Returns Policy are in addition to, and do not abrogate in any way, your rights under any Australian consumer laws which may apply to you.

We have the right to amend this Policy at any time by posting a new version of this Policy on our website. The terms of the policy in effect at the time you seek to exercise your rights hereunder will apply, notwithstanding that such terms may be different than those in effect at the time you purchased products from us via our website.

Last updated: 21 February 2024